Message-ID: <1386503264.10619.1711645927564.JavaMail.confluence@docs1> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_10618_1905604392.1711645927563" ------=_Part_10618_1905604392.1711645927563 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html Mail Problems

Mail Problems

This tutorial deals with issues sending mail from your site such= as notifications, contact us submissions, etc. 

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Recommended Mail Deli= very Method

These days, using server mail is highly discouraged as it can cause your= entire server IP to get blacklisted by ISP's if your users mark things as = spam and we have seen this happen. Sometimes, a user will forget that they = joined the site, or they will forget to change their notification settings.= Then, when they get mail, they just mark it as spam as it's faster than lo= gging in and changing their settings or contacting you to remove them from = the site. When that happens, their ISP will block your IP in their blacklis= t. These lists can get into various anti-spam sites such as project honeypo= t, stopforumspam, etc. When your server IP is blacklisted, it is a very lon= g process to get it unblocked and off the blacklist. As such, you face havi= ng issues with your site not being accessible by users whose ISP's use the = blacklists to protect their clients from spam. This is a bad situation to b= e in as your site now cannot get users on it. Moving hosts is normally no a= n answer either as they can also check the blacklists and most hosts today = will not put up with spamming sites.

We recommend using a mail service such as Mandrill, Sendgrid, etc for yo= ur transactional mail. As we already have tutorials for setting up Mandrill which includes how to add an unsubscribe link, we won't delve into how to = set that up. 

Troubleshooting= Article for Mail Issues

This article for Problems with = the Mail has some great tips and suggestions. It was written for V2 but= most of the things in it are great tips.

Set a Redirect on Regist= ration

One issue mentioned above is with users marking things as spam because t= hey didn't set their privacy notification settings and are getting too much= mail. Our suggestion is to set a redirect for registration so that once a = user registers, they are automatically redirected to their privacy settings= and can set them before doing anything else on the site.

That will redirect the user to the privacy settings and hopefully, most = of them will take the time to set the settings.

Mail is going to spam

There are several things that can cause your site emails to end up in th= e user's spam box. Here are a couple of the main issues seen:

 

 

 

 

 

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