Message-ID: <1987161351.10631.1711659790428.JavaMail.confluence@docs1> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_10630_1884347750.1711659790427" ------=_Part_10630_1884347750.1711659790427 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html Error "Could not resolve host: store.phpfox.com" when = going to AdminCP

Error "Could not resolve host: store.phpfox.com" when goi= ng to AdminCP

This error happens when your site tried to access phpFox Store a= t https://store.phpfox.com and failed.

By default, when accessing Admin CP, automatically there will be a conne= ction to phpFox Store first to check for app updates, availability...

However, if the server of your phpFox site is unable to connect to the s= tore server at that time, this error will shows up.

Possible reasons and Solutions

Unstable Network

First of all, we suggest you wait a little bit and then try again. As in= some cases, store server could be overloaded with requests and results to = a disconnection on your request OR your server has some obstacles while con= necting to the store server. Wait a little bit until the connection on the = server is stable could solve the issue entirely without any further action.=

Problem with Firewall

It could be a firewall issue, wrong configuration on server settings... = Your hosting provider can help you to figure this out and resolve the conne= ction. 

Problem with DNS resolver

You should check DNS resolver on your system as the error "Could no= t resolve host name or service not known" is mostly caused by DNS. You can = change DNS server to use Google DNS  (8.8.8.8 and 8.8.4.4)

If you are using Linux server, please follow these steps:

=20
nameserver 8=
.8.8.8
nameserver 8.8.4.4
=20

If you are not familiar with this work, we suggest you contact your host= ing provider. They can assist you.

Contact Us

If the issue can't be resolved then, please don't hesitate to contac= t us by submitting a ticket in Client Area. We can help you check= the problem.

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