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However, if the server of your phpFox site is unable to connect to the store server at that time, this error will shows up.
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Possible reasons and Solutions
Unstable Network
First of all, we suggest you to wait a little bit and then try again. As in some cases, store server could be overloaded with requests and results to a disconnection on your request OR your server has some obstacles while connecting to the store server. Wait a little bit until the connection on the server is stable could solve the issue entirely without any further action.
If the issue continues persisting on your phpFox site, we suggest you contact your hosting provider and ask for the reason why your site server is unable to connect to store server.
Problem with Firewall
It could be a firewall issue, wrong configuration on server settings... Your hosting provider can help you to figure this out and resolve the connection.
Problem with DNS resolver
You should check DNS resolver on your system as the error "Could not resolve host name or service not known" is mostly caused by DNS. You can change DNS server to use Google DNS (8.8.8.8 and 8.8.4.4)
If you are using Linux server, please follow these steps:
- Edit file /etc/resolv.conf and clear all content
- Add following lines:
| Code Block |
|---|
nameserver 8.8.8.8
nameserver 8.8.4.4 |
- Restart PHP process (if using phpfpm) or web server if running with mod-php
If you are not familiar with this work, we suggest you contact your hosting provider. They can assist you.
Contact Us
If the issue can't be resolved then, please don't hesitate to contact us by submitting a ticket in Client Area. We can help you check the problem.