There are a few tips for issues with logging in to the site. Once our support is open, please feel free to send us a ticket if you can't resolve issues.
Users in X user group can't log in
If you find that users in some user groups can't log in, it is most likely a setting issue for that or those user groups. To resolve this, assuming your admin user group can log in, you would want to change the user group setting for :
Can stay logged into the site?
If you also changed the Admin user group to No for Can Stay Logged Into the Site, you'll need to go in the database to resolve that issue. This step is not for novices and could cause harm to your database if you don't know how to work in databases. Please contact us for help if you are not familiar with databases.
Please backup your database before making changes to it.
(note to me - add this part of the tutorial)
No one can log in or they get redirected back to visitor page
This is normally an issue with crashed database or database tables. Your host can repair the database or you can see this guide. In most cases, it would be the phpfox_log_session or phpfox_user table that crashed. Note that crashing tables is a bad thing as it can cause damage if it is a common occurrence. You would want to check with your host and either upgrade the server or perhaps change the database to its own server.