In this article, we will provide you with a completed step-by-step guide on our mobile app building process.
Please carefully review and follow each steps to make sure we can properly build your app to the best quality.

Step 1 - Initiate the mobile app building process

When you ready with your site and you want us to initiate mobile app building process for your site, after purchasing Mobile app license, you can log in to your Client Area and Submit a ticket on your request to us. We will research your requirements on the mobile app, and get back to you as soon as possible.

Step 2 - Prepare all the prerequisites

In this step, please assist us with 2 tasks.

1. Install requires APIs to your site.

2. Prepare and send us all the required information and assets which we need during the app building process.

Once you finish and send us all these requirements, inform us so we can quickly proceed you to the next step.

Step 3 - Verify information and assets we received

In this step, we will take a little bit of time to verify the provided information and assets (The whole process usually takes about 1 day to finish).

We will inform you with any invalid info or asset, then you can provide us again valid pieces.

If all the items are valid to our criteria, we will proceed you to the next step.

Step 4 - App building process

The process usually takes 2-4 business days to finish.

So please remind us if you haven't received any response from us after that period.  

Step 1

After you purchased a mobile package from us, please follow this guide to provide us all the required information and assets we need during the app building process.

NOTE:

• Please send us only 1 version for each image in correct dimensions as mentioned in the article.

• Also please turn off all the 2-steps verification on the accounts OR consider to add us as developer on those accounts with all the permissions.

Step 2

After all the required information and assets are checked and meet all the standards, we will process on building the app for you.

This process usually takes 2-4 business days to finish. So please remind us if you have't received any response from us after that period.  

Step 3

After we successfully built the app, we will provide you the APK file (For Android) and/or IPA file (For iOS) for testing.

Usually, we will provide APK file for Android version first, you should test this build on an Android device. If it meets all your requirements, we then will process on building iOS version. In case you need us to deliver iOS version first, please remind us on this point in step 2.

NOTE:

• You can test and report bugs/errors/problems on the app during this process. We will fix the reported issues and rebuild the app for you.

At this stage, below rules will be applied when fixing issues:
1. We will fix minor issues such as wrong logos/information, some issues of missing images, missing functionalities of some modules,  broken or weird app layout... We will examine this case by case and provide you clear information on this.
2. Any issue that we check and confirm that is the issue on our mobile app (For instance the issues also appear in demo mobile app), we will consider and provide you support to resolve them. However, most likely we will fix them in next releases of the mobile app.
3. To fix issues, our team will arrange a specific time period to resolve on each issue. 

• However, please test the app carefully and report as many issues as you can at one time in this phase. Because we only help you to build the app 3 times. It means you have the first build from us to test for issues/problems, then you will have another 2 builds to fix the issues you reported. 
• In case after 3 builds and you still figure the issue on the app. You can request us to rebuild the app but now you will be charged for the build request.
• During the app testing process, in case you wish to publish the app to the stores as soon as possible, you can request us to publish the current build of the app to the store at anytime.

We will research your requirements on the mobile app, and get back to you as soon as possible.